Return Policy

 

Returns: We will accept our products back if they have been unused, unwashed, unworn, not mishandled etc, and shipped back in their original contents within 21 days of the shipment date from our store. We do not accept returns or exchanges for custom alterations made for the customer's via their request or clearance items as they are sold as is and described in the product description as closely as possible for why they may be on clearance (misprint, discontinued design, etc). Keychains, air fresheners, and stickers are not returnable under any conditions. In your return, please include the reason for your return and the print out of the order sheet with your information on it that was sent to you at the time of checkout (sent to your email address and the reason we require your email address to checkout). If you do not have that order receipt, provided an email no longer in use, provided us with the incorrect email address via a typo of some sort, or checked out as a guest and did not register, you may have not received your order email receipt and we will be unable to accept the return. When returning the package, please legibly print your email address in case we need to contact you for further information or if there is problems processing your refund. When a return is requested, it is advise that you purchase a confirmation / delivery number as we are not responsible for items that we don't receive by errors made by either the shipping carrier or the customer. Also note on the order sheet that you want a return or exchange so we can process your order as quickly as possibly. All shipping and handling charges are non refundable. Restocking fees are associated with all returns, please see our restocking fees associated with all returns at the bottom of the page.

 

Exchanges:

Exchanges can be made within 21 days of the order being shipped from our store as long as the item has not been worn, washed, mistreated, etc. Exchanges are not avaliable for air fresheners, keychains, stickers, and items in our clearance section as they are sold as is. If you desire an exchange, please ship your item back with your name, your order number, your email address, and the order receipt with your information on it that was sent to you at the time of checkout (sent to your email address and the reason we require your email address to checkout). If you do not have that order receipt, provided an email no longer in use, provided us with the incorrect email address via a typo, or checked out as a guest, you may have not received your order receipt and we are unable to accept the return. This is your receipt for the order and the reason we ask you to keep this until the customer receives the item once you checkout. When an exchange is requested, it is advise that you purchase a confirmation / delivery number as we are not responsible for items that we don't receive by errors made by either the shipping carrier or the customer. Exchanges generally take 10 business days to process and complete and you will receive an email when your exchange is ready to be shipped. Please note that all shipping charges are not refundable and all shipping charges for an exchange is incurred by the customer. Restocking fees are associated with all exchanges, please see our restocking fees associated with exchanges at the bottom of the page.

 

Our Address:

Tees 'N Things

140 McClellan Dr

Pittsburgh, PA 15236

 

Discontinued Designs:

If for some reason one of our designs goes out of print and we are no longer able to get that item, the customer has the option of chosing another item or cancellation the order at no cost. We will email the customer to see what they would like to do. If we receive no response, we cancel the order and no charge is made to the customer's account. We generally wait for a approx 3-5 business days for a response and then run a refund.

 

Once an item is in another category in our order status other than new, it is considered being processed and is unable to be cancelled. In this case, we will treat the item as a return and all fees that are associated with returns / exchanges will apply. From time to time, we receive orders that are left unclaimed or refused from the address that it was shipped. These items will be treated as a return and incur all fees associated with a return / exchanged item. Items that are ordered and marked as a preorder, clearance, misprint, etc or state that a certain size is out of stock with an expected delivery date and are ordered will be treated as a refund. The delivery times posted for items of this sort are only excpectation of when the order may arrive. Sometimes it wil be much shorter other times it will be longer. These items can't be cancelled as they are special ordered.

 

If a customer has shipped us an item back that we believe has been damaged by the customer (worn, washed, etc) and that we would be unable to sell that item at full price, the return / exchange will not be granted and we will ship the item back to the customer at their expense. We do not under any circumstance accept any returns / exchanges for damaged goods via the customer. If you have any questions regarding our return / exchange policies, please email us or call us.

 

1.) Licensed T-Shirts	Product will state that the item is licensed t-shirt (i.e. movie t-shirts, hats etc). These items are preprinted. Restocking fee is $4.00 per item ordered
2.) Non Licensed T-Shirts	All other t-shirts that aren't licensed and are printed in our store. Fees are based on size as we must cover the cost of printing the item $4.00 per item - small thru xlarge $5.00 per item - 2xlarge $6.00 per item - 3xlarge $7.00 per item - 4xlarge $8.00 per item - 5xlarge
3.) Women's Short Sleeve T-shirts & Tank Tops	$5.00 per item - small thru xlarge $6.00 per item - 2xlarge
4.) Bikini Thong & Hip Hugger Underwear	$5.00 per item
5.) Women's Fleece Pants	$9.50 per item
6.) Cardboard Cut Outs	$8.00 per item