Shipping Info
What are your shipping costs?
Shipping costs are based on the weight of the package. Please see below for shipping charges.
|
Within the US up to 8 oz.
8 oz. to 15 oz.
1 lbs.
over 1 lbs. |
$2.50
$4.00
$6.25
based on weight of package and distance |
|
Outside of the US up to 8 oz.
8 oz. to 15 oz.
1 lbs. - 2 lbs
over 2 lbs |
$4.00
$5.50
$15.00 - $19.00 depending on shipping chosen
based on weight of package and distance |
Where will you ship?
We ship to many international countries including Canada, Australia, the United Kingdom, and most of Europe for credit cards. For all other countries, we accept money orders as the only form of payment. All orders outside of the U.S. must be shipped to the same address as the card is being billed to or it will not ship. If you don't see a shipping option for your country at the time of checkout, a money order is the only form of payment accepted from the supplied address. If you have questions to which countries we accept credit cards or if you are in need of other payment or billing information, please email us at anytime and we will try to assist you as best we can.
When can I expect to receive my items?
Most orders are processed and shipped within 2-4 business days. Other items may take longer (depending on stock supply). If the item is not in stock at that moment, it will usually be shipped out within approx 2 weeks for all non-officially licensed items and about 3-4 weeks for officially licensed goods. Please note some shipments may take up to 4 or more weeks depending if the product has yet to be scheduled for another production. We can only give you an approx ship date for all orders and can't guarantee a shipping date under any circumstance including the holidays. Holiday shipping times that are posted on our homepage are approx dates based on the carrier's normal shipping times and we base our cutoff times on their dates. You can check out your expected shipment date when you log in to our "customer login" section of our website. We try to stay in stock on all of our items. We apologize for any inconvience when a delay happens, but sometimes it just can't be avoided.
What are the differences in your shipping choices?
We offer both Express Shipping and Priority Shipping via USPS. Below is a brief description of both of the services that are currently offered.
USPS Priority Mail - Approx 2-4 days to ship to US destinations and 4-7 days worldwide after we have processed all the required info for your order (Usually 2-4 business days)
Express Shipping - Next day in most areas within the US. Cutoff times for Express Shipping is 10:00 p.m. for shipment the following day. All orders using Express Shipping placed after 10:00 p.m. on Thursday will ship Monday morning as we don't package and ship orders over the weekend.
Delivery Confirmation and Notices
We send out all of our clothing with confirmation notices to ensure that the package has been delivered and to the address provided by the customer. These numbers are sent to you via the USPS at the time of print out and are useful for tracking your package as it is being delivered to your house. Some postal areas will require a signature for proof that the item has been sent. If you are not at home when the item is delivered, a notice is generally left from the postal service with details on how to claim your item. If it goes unclaimed and is sent back, we will contact you via email. Please be sure that the email you submit is yours and in working order so we can notify you of this occurence. If we recieve no response, we will contact you via email one more time. If we do not get a response again, we will treat this as a return and you will be refunded your money less the shipping and restocking fees associated with a return. If we receive a response from the customer, we will ship again. However, the customer will incur the shipping cost for redelivery.
Shipping Note
Please make sure that you fill out all fields properly and complete and without abbreviations when completing a transaction as we are not responsible for items sent to the wrong address by way of a mistake in shipping information given to us by the customer. For domestic (US) customers, we will ship to a different address. However, we are not responsible for goods that are lost in the mail or are not received by the customer if the billing address and shipping address are not the same, unless at the time of checkout in the section labeled "order notes" we are notified that you want to purchase insurance & delivery signature for the package. Both are required for claims of lost/misplaced packages. After the order is placed and insurance and signature confirmation has been asked to be applied to the order, we will notify you of the additional amount to be charged (insurance from $1.35 - based on value of the package contents via USPS fees & signature confirmation is a standard $1.90 flat fee) and your package will ship shortly thereafter. We strongly advise this anytime your package is being shipped to a different address other than the billing in case of a lost package. We are not responsible for any lost items if these are not purchased in advance for both same and different billing and shipping addresses within the US. If both are purchased and if for some reason the item is not received once we receive your claim, please allow us time to work with USPS to resolve the issue (approx 2 weeks from lost package claim.) We do not ship internationally if the shipping and billing addresses are different and there is no exception to this rule. If we have questions on your address or other information, we will attempt to contact you by way of email. Once again, please make sure you have a valid and working email address.
Suspect orders
If we suspect fraud of any sort, we will immediately call the credit card company to see if the card is stolen or has been tampered with. If it appears that there has been some type of fraudulent activity associated with this card, we will cancel the order without notice and contact the card providers immediately. We do this not only to protect ourselves, but to protect those individuals whose identity is being used fraudently and without their consent. In addition, we capture all IP addresses for all orders, which designates the ISP being used and the location of the IP address for where the order was placed. If the IP address doesn't match the origin of billilng address of the order, the order will be cancelled and email will be sent to you with regards to the matter.
Who are your carriers?
We ship USPS and will be adding UPS to our shipping carriers shortly.